Frequently Asked Questions

Callbook is an AI-powered phone receptionist designed specifically for service businesses like plumbers, HVAC contractors, electricians, and more. It answers your business calls 24/7, collects customer information, books appointments automatically, and sends confirmations - all without human intervention.

Callbook uses advanced conversational AI to answer calls naturally. When a customer calls, our AI greets them professionally, asks relevant questions about their needs, collects necessary information (name, address, problem description), checks your calendar availability, and books appointments. The entire conversation feels natural and professional.

Callbook is optimized for service businesses including plumbers, HVAC contractors, electricians, roofers, landscapers, auto repair shops, salons, medical practices, law firms, pest control companies, moving companies, and more. We have specialized AI training for 22+ industries.

Callbook's AI is designed to sound natural and professional. Many callers don't realize they're speaking with AI because conversations are fluid and responsive. However, we believe in transparency - if a caller directly asks if they're speaking with AI, Callbook will honestly confirm it while assuring them their request will be handled professionally.

Yes! Callbook answers calls 24 hours a day, 7 days a week, 365 days a year. This includes holidays, weekends, and after-hours when you're most likely to miss calls. There's no extra charge for nights, weekends, or holidays.

Callbook offers three plans: Starter at $79/month (800 AI minutes), Growth at $149/month (2,500 AI minutes), and Pro at $249/month (6,000 AI minutes). All plans include a 14-day free trial with no credit card required. Additional minutes can be purchased if needed.

Yes! We offer a 14-day free trial with full access to all features. No credit card is required to start. You can test Callbook with real calls and see the difference it makes for your business before committing.

AI minutes are calculated based on the actual talk time of each call. If a call lasts 3 minutes, you use 3 AI minutes. We don't charge for hold time, transfers, or time when the caller is on mute. Your dashboard shows real-time minute usage.

No hidden fees. Your monthly subscription includes all features, unlimited users, and unlimited jobs booked. The only additional cost would be if you exceed your plan's AI minutes, which are billed at a clear per-minute rate shown on your dashboard.

Yes! You can upgrade or downgrade your plan at any time. Upgrades take effect immediately with prorated billing. Downgrades take effect at the start of your next billing cycle.

Yes! Annual billing saves you 20% compared to monthly billing. Pay for 10 months and get 12 months of service.

Yes! Callbook is trained to recognize emergency situations specific to your industry. For plumbers, it recognizes burst pipes and flooding. For HVAC, it understands no AC during heat waves. The AI can prioritize urgent calls, immediately notify you via SMS, or transfer to your emergency line based on your settings.

Yes! Callbook integrates with Google Calendar, Microsoft Outlook, and many industry-specific scheduling tools. The AI checks your real-time availability before booking appointments, preventing double-bookings and respecting your business hours.

Absolutely! You can customize: your business greeting, the voice personality (professional, friendly, etc.), questions asked to callers, your services and pricing for FAQ responses, business hours and service areas, and emergency handling procedures.

Yes! After booking an appointment, Callbook automatically sends SMS confirmations to customers with job details, date/time, and your contact information. You also receive instant notifications about new bookings via SMS, email, or app push notifications.

Yes! Every call is logged with a full transcript, call duration, caller information, and outcome (appointment booked, message taken, etc.). You can review calls in your dashboard and even listen to recordings if call recording is enabled.

Currently, Callbook supports English and Spanish. Our AI can detect the caller's language preference and respond accordingly. Additional languages are in development - contact us if you need a specific language.

Most businesses are up and running in 5-10 minutes. Simply sign up, enter your business information, set your hours and services, and forward your phone number to Callbook. Our onboarding wizard guides you through each step.

No! You keep your existing business phone number. Simply set up call forwarding to your Callbook number. Customers continue calling your same number, but Callbook answers. You can forward all calls or just overflow/after-hours calls.

Callbook offers flexible call routing. You can: forward all calls to Callbook, only forward when you don't answer (overflow), only forward after business hours, or use simultaneous ring where both you and Callbook are reached. You control when AI answers.

Yes! Callbook integrates with popular tools including Google Calendar, Outlook, Housecall Pro, ServiceTitan, Jobber, Calendly, Zapier, and more. Our API allows custom integrations for enterprise customers.

Yes! Our Growth plan supports multi-location businesses with up to 5 phone numbers. Each location can have its own greeting, hours, service area, and team members while sharing a unified dashboard.

Absolutely. Callbook is SOC 2 Type II certified and uses bank-level encryption for all data. Customer information is stored securely in US-based data centers with regular security audits. We never sell or share your data with third parties.

Yes, Callbook offers HIPAA-compliant plans for medical practices. This includes Business Associate Agreements (BAAs), encrypted data transmission and storage, and proper handling of Protected Health Information (PHI). Contact our sales team for healthcare-specific setup.

Yes! You have full control over your data. You can delete individual call records, customer information, or request complete account deletion at any time. We comply with GDPR and CCPA data protection requirements.

If you enable call recording, recordings are encrypted and stored securely with access limited to authorized team members only. You can set automatic deletion policies (e.g., delete after 30 days) or manually manage recordings.

All plans include email support with 24-hour response time. Pro and Growth plans include priority support with faster response times and phone support. Enterprise customers get a dedicated account manager.

Yes! Every new customer gets access to our onboarding resources including video tutorials, setup guides, and best practices documentation. Pro and Growth plans include a personalized onboarding call with our team.

While Callbook's AI is highly accurate, no system is perfect. If an issue occurs, our support team investigates promptly. You can flag any call in your dashboard for review. We continuously train our AI based on feedback to improve accuracy.

Absolutely! Our support team can help you optimize your call scripts, configure integrations, set up complex routing rules, and train the AI for your specific business needs. This is included at no extra cost.