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Terms of Service

Last updated: April 12, 2026

Welcome to Callbook. These Terms of Service ("Terms") govern your use of our AI phone receptionist service. By using Callbook, you agree to these Terms.

1. Acceptance of Terms

By accessing or using Callbook, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, do not use our service.

2. Description of Service

Callbook provides an AI-powered phone receptionist service that answers calls, books appointments, and manages customer communications for businesses. The service includes:

  • AI phone answering and call handling
  • Appointment scheduling and management
  • SMS notifications and confirmations
  • Call recording and transcription (where enabled)
  • Business dashboard and analytics

3. Account Registration

To use Callbook, you must create an account. You agree to:

  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized access

4. Acceptable Use

You agree not to use Callbook to:

  • Violate any laws or regulations
  • Infringe on intellectual property rights
  • Transmit spam, malware, or harmful content
  • Harass, abuse, or harm others
  • Misrepresent your identity or affiliation
  • Interfere with the operation of our service
  • Resell or redistribute our service without permission

5. Subscription and Billing

Pricing

Callbook offers subscription plans as described on our pricing page. Prices may change with 30 days notice.

Billing

Subscriptions are billed monthly or annually in advance. By subscribing, you authorize us to charge your payment method on a recurring basis.

Overages

If you exceed your plan's included minutes, you will be billed for overage at the rates specified in your plan.

Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. We do not provide refunds for partial months.

6. Free Trial

We may offer a free trial period. At the end of the trial, your account will convert to a paid subscription unless you cancel. We reserve the right to limit trial availability.

7. Intellectual Property

Callbook and its original content, features, and functionality are owned by Callbook, Inc. and protected by copyright, trademark, and other laws. You may not copy, modify, or distribute our service without permission.

8. Your Content

You retain ownership of content you provide to Callbook (business information, recordings, etc.). You grant us a license to use this content to provide and improve our service.

9. Third-Party Services

Callbook integrates with third-party services (telephony providers, payment processors). Your use of these services is subject to their terms and privacy policies.

10. Disclaimer of Warranties

CALLBOOK IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DO NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR MEET YOUR SPECIFIC REQUIREMENTS.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CALLBOOK SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES.

12. Indemnification

You agree to indemnify and hold harmless Callbook and its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the service or violation of these Terms.

13. Service Modifications

We reserve the right to modify, suspend, or discontinue any part of our service at any time. We will provide reasonable notice of significant changes.

14. Termination

We may terminate or suspend your account for violation of these Terms. Upon termination, your right to use the service ceases immediately.

15. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law provisions.

16. Dispute Resolution

Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

17. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the service. Continued use after changes constitutes acceptance.

18. Contact

For questions about these Terms, contact us at:

  • Email: legal@getcallbook.com
  • Address: Callbook, Inc.

19. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect.

20. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Callbook regarding use of the service.