Call Script Generator
Build a professional phone-answering script, voicemail greeting, and missed-call text-back for your service business — tailored to your trade in seconds.
Tell us about your business
Phone-answering script
GREETING Thanks for calling your company! This is [your name] — how can I help you today? CONFIRM IT’S A GOOD TIME / GET THE BASICS “Happy to help. Can I start with your name and the best number to reach you, in case we get cut off?” “And what’s the address or area you need service at?” QUALIFY THE JOB “Which fixture or area is affected — kitchen, bathroom, water heater, or main line?” “Is there any active leaking or standing water right now?” “Is this a repair, replacement, or new installation?” TRIAGE FOR URGENCY “Just so I route this correctly — is this an emergency, like a burst pipe, active leak, or no water, or is it okay to schedule a visit?” • If EMERGENCY: “Understood — I’m treating this as urgent and getting you the next available technician. Stay on the line for one moment.” BOOK THE APPOINTMENT “Let’s get you on the schedule. I have [day] at [time] or [day] at [time] — which works better?” “Great. I’ll confirm: [name], [address], [phone], for [service] on [day] at [time]. Is that all correct?” “Perfect — you’ll get a text confirmation shortly. Is this the best number for that?” CLOSE “Thanks so much for calling your company, [name]. We’ve got you taken care of. Anything else I can help with?” (Reference — business hours: Mon–Fri 8am–6pm)
Voicemail greeting
Hi, you’ve reached your company! Sorry we missed you — we’re either on another call or out on a job right now. Please leave your name, number, and a short description of what you need, and we’ll get right back to you. Our hours are Mon–Fri 8am–6pm. If this is an emergency, press [0] or stay on the line to be connected. Thanks for calling — talk soon!
Missed-call text-back
Hi, this is your company — sorry we missed your call! Reply here and we’ll get you scheduled. What do you need help with, and what’s the address?
How to use your script
The brackets like [name] and [time] are prompts — fill them in live as you talk to the caller.
Train your team
Print it or paste it by the phone so anyone can answer consistently.
Tweak it
Copy it into your notes and adjust the wording to sound like you.
Automate it
Let Callbook's AI receptionist run this flow on every call, 24/7.
Tired of writing scripts for staff who quit?
Callbook's AI receptionist answers every call 24/7, asks the right questions for your trade, and books the job — using a flow just like the one above. Free to explore, no card required.