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Privacy Policy

Last updated: April 12, 2026

Callbook ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI phone receptionist service.

Information We Collect

Account Information

When you create a Callbook account, we collect:

  • Name and email address
  • Business name and contact information
  • Billing information and payment details
  • Phone numbers associated with your account

Call Data

When calls are processed through our service, we collect:

  • Caller phone numbers
  • Call recordings (if enabled)
  • Call transcripts and AI conversation logs
  • Appointment and booking information
  • Customer information provided during calls

Usage Data

We automatically collect:

  • Log data and device information
  • IP addresses and browser type
  • Pages visited and features used
  • Time and date of visits

How We Use Your Information

We use the information we collect to:

  • Provide and maintain our AI phone receptionist service
  • Process calls and manage appointments
  • Send notifications and confirmations
  • Improve our AI and service quality
  • Process payments and billing
  • Provide customer support
  • Send marketing communications (with your consent)
  • Comply with legal obligations

Information Sharing

We do not sell your personal information. We may share information with:

  • Service Providers: Third parties that help us operate our service (payment processors, cloud hosting, analytics)
  • Telephony Partners: To facilitate phone calls and SMS messages
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Retention

We retain your data for as long as your account is active or as needed to provide services. Call recordings and transcripts are retained according to your account settings, with a maximum of 90 days unless you request longer retention.

Data Security

We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request data portability
  • Withdraw consent

California Privacy Rights

California residents have additional rights under the CCPA, including the right to know what personal information is collected, the right to delete, and the right to opt-out of the sale of personal information (we do not sell personal information).

Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

  • Email: privacy@getcallbook.com
  • Address: Callbook, Inc.