When a driver blows a tire on the LBJ at 2 a.m., they call whoever answers first.
A stranded driver on I-635 or the Dallas North Tollway won't leave a voicemail — they hang up and dial the next tow company on the list. Callbook answers every call 24/7 in English and Spanish, pins down the highway and direction, gets the vehicle and whether it rolls, and texts you the job the second it's captured. Flat $79/month, no contract, live in about a day on your current number.
Why Dallas tow phones never stop ringing
Few cities run on freeways the way Dallas does. The High Five where I-635 LBJ meets US-75 Central, the Mixmaster where I-30 and I-35E tangle downtown, the Dallas North Tollway feeding Plano and Frisco, and I-635 looping Irving and Garland all push enormous volumes of traffic that breaks down somewhere every hour of the day. Accidents, blowouts, and disabled vehicles don't keep business hours — they peak overnight, at rush hour, and on holiday weekends when the metroplex empties onto the highways. Then there's the heat: a Dallas summer routinely runs over 100 degrees for weeks, and that's exactly when tires blow out on hot pavement and cooling systems boil over on I-30 east of downtown. Sprawl makes it worse — your trucks may be working Arlington while calls pour in from Frisco, Irving, and Garland at the same time. Every one of those callers is stranded, anxious, and ready to hire the first company that picks up. A call that rolls to voicemail is a tow that just went to a competitor.
If Callbook books just one extra job a month, it has already paid for itself several times over.
Most shops miss far more than one call a month.
How it works
It answers every call — 24/7
On a job, under a sink, or asleep at 2am, your AI picks up on the first ring and talks like a real receptionist.
It books the job
It collects the name, address, and problem, then drops the appointment straight into your calendar.
It texts you the details
You get an instant text with the job and the customer’s number — show up and get paid.
Live in about a day. Keep your current number. We set it up for your shop.
What your AI receptionist handles
Triages emergencies first
An accident blocking a lane on the LBJ is not a parking-lot impound. Callbook sorts the urgent roadside and accident calls from the schedulable ones and routes them by your rules, so a stranded driver in traffic gets to you before anything else.
Pins down the exact location
Callbook gets the highway and direction, nearest exit or cross streets, and whether the driver is safely off the road — so your truck rolls to the right spot on I-635 or the Tollway the first time, not to a two-mile guess.
Answers in English and Spanish
A huge share of Dallas roadside calls come in Spanish. Callbook handles the entire call natively in either language — location, vehicle, and job type — so you book those tows instead of losing them to a language barrier or an awkward callback.
Texts you the job instantly
Every captured call lands as a text with the location, vehicle year/make/model, whether it rolls, and the job type, so your on-call driver can respond and dispatch without a second callback to figure out where the car even is.
Here’s what a call sounds like
An example of the caller experience.
How it stacks up
| Voicemail | Answering service | Hire a receptionist | Callbook | |
|---|---|---|---|---|
| Monthly cost | Free | $200–$1,500 | $3,000+ | $79 |
| Answers 24/7 | Sometimes | |||
| Actually books the job | Rarely | |||
| Knows your trade | ||||
| Texts you every lead | Sometimes | |||
| Never calls in sick |
Why Dallas shops pick Callbook
Highway breakdowns won't wait for a callback
A driver stuck on the shoulder of I-35E or the LBJ at night isn't leaving a message — they're dialing the next number on Google before your voicemail beep finishes. If your drivers are already hooked up and the office line rings out, that tow is gone. Callbook answers on the first ring, gets the highway, direction, and nearest exit, and texts you the job so a stranded caller stays your customer.
DFW sprawl means calls from everywhere at once
Your trucks might be clearing a wreck in Arlington while calls stack up from Plano, Frisco, Irving, and Garland. One dispatcher can't hold three stranded drivers on the line. Callbook answers every call simultaneously across the metroplex, captures each location, and routes the details to you so no neighborhood or highway gets dropped during a rush.
Summer heat turns the phones into a blowout hotline
When Dallas runs over 100 degrees for weeks, tires let go on hot pavement and engines overheat on I-30 and Central Expressway. That heat wave is your busiest stretch and your most overwhelmed. Callbook handles the surge 24/7, sorting the blowouts and overheats from the routine impound and parking-lot jobs, so you never miss the calls that flood in when it's hottest.
Accidents run 24/7 on the metroplex freeways
Between the High Five, the Mixmaster, and the Tollway, Dallas crashes happen at every hour — and accident recovery and police-ordered tows are time-sensitive work. Callbook answers overnight and on weekends without a night dispatcher on payroll, triages the urgent accident scenes from the disabled vehicles, and gets the details to you fast so the truck rolls before the scene clears.
Simple, flat pricing
Questions towing companies ask
Does Callbook work for 24/7 roadside and accident calls?
Yes. Callbook is built for exactly the calls Dallas towing companies live on — it answers every breakdown, blowout, lockout, and accident call 24/7, pins down the highway and exit, flags the urgent roadside scenes as emergencies, and texts you the job so it never slips to a competitor while your drivers are hooked up.
Can it handle Spanish-speaking callers?
Yes. Callbook handles the entire call natively in English or Spanish, asking the same location and vehicle questions either way. In a metroplex like Dallas, that means you book Spanish-speaking drivers stranded on I-30 or the Tollway instead of losing them to a callback.
How much does it cost?
Flat $79/month with 250 included minutes and no long-term contract. Extra minutes are just $0.40 each, so a busy night of roadside calls never blows up the bill. You keep your existing number.
How fast can I get set up?
About a day. You tell Callbook about your company, service area across DFW, and how you want emergencies and motor-club jobs routed, and it starts answering on your current number — no new line, no contract.
Callbook for towing in other cities
Serving more than Dallas: Towing answering service · all locations · all industries · pricing
Ready to stop missing calls?
Get Callbook set up for your shop and never send a Dallas customer to voicemail again.