Customizing Your AI Voice: Sound Professional, Friendly, or Both
Customizing Your AI Voice: Sound Professional, Friendly, or Both
Your AI receptionist is the voice of your business. It should sound like you want to be perceived—whether that's ultra-professional, warm and friendly, or somewhere in between.
Why Voice Matters
First Impressions
The first few seconds of a call shape customer perception:
Brand Consistency
If your website is casual and fun, a stuffy AI voice feels wrong. If you're high-end luxury service, an overly casual voice undermines your positioning.
Voice Options in Callbook
Available Voices
Professional Voices:
Friendly Voices:
Voice Characteristics
| Voice | Gender | Tone | Best For |
|-------|--------|------|----------|
| Matthew | Male | Professional | Law, finance, high-end services |
| Joanna | Female | Balanced | General business, healthcare |
| Amy | Female | Sophisticated | Luxury, international |
| Salli | Female | Warm | Service businesses, family-oriented |
| Joey | Male | Casual | Young demographic, casual brands |
| Kendra | Female | Energetic | Sales-focused, promotional |
Customizing Your Greeting
The Basic Greeting Formula
[Thank/Welcome] + [Business Name] + [Your Name/This is...] + [Offer to Help]
Professional:
"Thank you for calling Smith & Associates Plumbing. How may I direct your call?"
Friendly:
"Hey, thanks for calling Bob's Plumbing! What can we help you with today?"
Balanced:
"Thanks for calling ABC Plumbing. How can I help you?"
Including Key Information
Business hours:
"Thanks for calling ABC Plumbing. We're open today until 6 PM. How can I help you?"
Special announcements:
"Thanks for calling ABC Plumbing. We have same-day appointments available today. How can I help?"
Emergency option:
"Thanks for calling ABC Plumbing. If this is a plumbing emergency, say 'emergency.' Otherwise, how can I help you?"
Adjusting Speaking Style
Speed
Pauses
Emphasis
Matching Voice to Business Type
Plumbing/HVAC/Electrical
Best voices: Salli, Joey, Joanna
Tone: Friendly, competent, reassuring
Why: Service businesses benefit from approachability; customers calling often have problems and want help, not formality.
Law/Accounting/Consulting
Best voices: Matthew, Amy, Joanna
Tone: Professional, confident, trustworthy
Why: These fields require credibility and gravitas.
Medical/Dental
Best voices: Joanna, Salli
Tone: Calm, professional, warm
Why: Healthcare needs reassurance without being overly casual.
Restaurants/Retail
Best voices: Salli, Kendra, Joey
Tone: Welcoming, energetic
Why: Hospitality is about warmth and welcome.
Testing Your Voice
Internal Review
A/B Testing
With Callbook, you can:
Customer Feedback
Seasonal and Special Greetings
Holiday Greetings
"Happy holidays from ABC Plumbing! Thanks for calling. How can we help you today?"
Promotional Periods
"Thanks for calling ABC Plumbing. Mention this call for 10% off tune-ups this week. How can we help?"
After-Hours
"Thanks for calling ABC Plumbing. We're currently closed but I can still help you schedule service or take a message."
*Callbook lets you customize every aspect of your AI's voice and personality. [Get started free](/register) and create an AI that sounds like your brand.*
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